New Feature Launched for Handsam Tasks/Helpdesk Module Users

The new feature allows users to create a ‘Helpdesk Issue’ from a ‘Task’ view screen, which then links that Issue to that Task. In other words, if a user cannot complete a task for some reason that they need help with they can launch a Helpdesk issue ticket immediately from the task screen rather than having to go into the Helpdesk module to create it – e.g. if a call point the user tests is broken, they can launch a ticket immediately from the task to get it fixed.

Please see: https://handsamclientsupport.co.uk/linking-a-task-to-a-helpdesk-issue for more detail on how this works and a ‘how to’ guide. You can find out more about the full Handsam Helpdesk module here: https://www.handsam.education/the-helpdesk

This feature is free and included for organisations which have both Tasks and the Helpdesk modules already and is live for you to benefit from now

If you do not subscribe to both modules and would like to add either of them in order to take advantage of this feature, please contact Handsam Client Support via info@handsam.co.uk to access a quotation and enable the feature.

As ever, the summer period has seen new innovation taking place at Handsam, and we are delighted to announce that we have launched a new feature to enhance clients’ usability of the system in response to numerous client requests.